Privacy Policy
Effective Date: July 15, 2025
At Vivpayz, your privacy and trust are important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you use our services, whether on our website, mobile application, or any other platform
associated with Vivpayz.
1. Information We Collect
- Personal Information: Full name, email address, phone number, date of birth, residential address, banking details, ID verification data.
- Financial Data: Transaction history, wallet balances, payment methods, card and bank account information.
- Device & Usage Info: IP address, device ID, browser type, operating system, usage patterns, location data.
- Communication Data: Messages with customer support, emails, chat logs.
2. How We Use Your Information
- To verify your identity and provide access to Vivpayz services.
- To process transactions and manage your wallet or linked accounts.
- To personalize user experience and improve service delivery.
- To detect and prevent fraud, unauthorized activities, or policy violations.
- To communicate with you regarding updates, features, or security alerts.
- To comply with legal obligations (KYC, AML, tax regulations, etc.).
3. Sharing of Information
- With service providers (e.g., payment gateways, banks) to deliver Vivpayz services.
- With government authorities or law enforcement when required by law.
- With affiliated companies and partners under confidentiality agreements.
- With third parties during business transfers (e.g., acquisition, merger).
4. Data Security
We implement strong security measures, including encryption, tokenization, firewalls,
and secure APIs, to protect your personal and financial data.
Access to data is restricted to authorized personnel only.
5. Your Rights and Choices
- Access or update your personal data via your profile settings.
- Request deletion of your account and data, subject to regulatory requirements.
- Opt-out of marketing communications at any time.
- Withdraw consent for data processing where applicable.
6. Cookies and Tracking
Vivpayz may use cookies and similar technologies to analyze traffic, store preferences,
and enhance functionality. You can manage your cookie preferences through browser settings.
7. International Data Transfers
Your information may be transferred and stored in jurisdictions outside your country,
with appropriate safeguards in place to ensure data protection.
8. Children’s Privacy
Vivpayz does not knowingly collect or solicit personal information from individuals under the age of 18.
If we discover such information, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be communicated via email or in-app notifications.
Continued use of Vivpayz after changes means you accept the updated terms.
10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:
Email: support@vivpayz.com
Phone: +234-XXX-XXX-XXXX
Address: Vivpayz Headquarters, Abuja, Nigeria.